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United States: Yes! All of our orders enjoy free shipping for our customers located in the continental US via FedEx Home Delivery.
*For orders delivered to Hawaii and Alaska, we offer shipping at a flat rate of $55.00 USD.
Canada: For customers located in Canada, all orders above $100 USD are eligible for free shipping. For orders below this amount, we offer shipping at a flat rate of $43.50 USD.
EU: For all our customers located in the EU, all orders above €100 EUR are eligible for free shipping.
*Please note that Moshi does not ship to territories outside of mainland Europe. Customers located in EU countries that have overseas territories will not be able to place orders to be shipped to those territories. For information regarding shipping fees in the EU, please kindly contact firstname.lastname@example.org
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.